Shipping Policy

Last Updated: August 3, 2026

1. Production Time

Because every plush replica is handmade to order, each piece requires significant time and care to create. Please understand that we do not keep pre-made inventory—your keepsake begins production only after you place your order.

Order TypeProduction TimeStandard OrderApproximately9 weeksfrom order confirmationExpress Order (add $80 USD)Approximately4 weeksfrom order confirmation

Important Notes:

Production time begins once your order is confirmed and payment is received.
Production time does not include shipping time.
If you submit unclear or low-quality pet photos, our team may contact you for replacements, which could delay your production timeline.

2. Shipping Methods & Delivery Times

Once production is complete, we ship your order via trusted carriers such as USPS, FedEx, or DHL. Shipping options and estimated delivery times are calculated at checkout based on your location.

Shipping MethodEstimated Delivery TimeStandard Shipping5–12 business daysExpedited Shipping2–5 business days

Please Note:

Delivery times are estimates only and are not guaranteed.
Actual delivery may vary due to carrier conditions, customs processing, weather, or other unforeseen circumstances.
We are not responsible for delays caused by the shipping carrier or customs.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

Your shipping destination
The weight and dimensions of the package
The shipping method you select

All shipping fees are non-refundable, including if an order is lost or delayed through no fault of Sky Pet.

4. Order Tracking

Once your order has been shipped, we will send you a tracking number via email. You can use this number to monitor your package's progress on the carrier's website.

Please allow up to 48 hours for the tracking information to update after you receive the tracking number.

5. International Shipping & Customs

We ship to customers within the United States as our primary market. For international orders (if offered):

You may be responsible for customs duties, import taxes, or brokerage fees imposed by your country's customs authority.
These charges are not included in our shipping fees and are your sole responsibility.
We are not responsible for delays caused by customs clearance procedures.

6. Lost or Stolen Packages

If your tracking information shows that your package has been delivered but you have not received it:

Please check with your household members, neighbors, or building management.
Contact the carrier directly with your tracking number to file a lost package claim.
If the issue remains unresolved, please contact us at chenjingyi6661@outlook.com and we will do our best to assist you.

Important: Sky Pet is not responsible for lost or stolen packages after delivery confirmation by the carrier. We recommend providing a secure shipping address where someone can receive the package in person.

7. Incorrect Shipping Address

It is your responsibility to provide accurate and complete shipping information at checkout.

If you realize you entered an incorrect address before your order enters production, please contact us immediately. We will try to update your shipping address, but we cannot guarantee we can make changes once production has begun.

If an order is returned to us due to an incorrect or incomplete address, you will be responsible for the re-shipping cost before we can resend your order.

8. Order Cancellations & Changes

Because each order is custom-made, we cannot accept cancellations once production has begun. Please review your order details, including shipping address, before finalizing your purchase.