Privacy Policy

Last Updated: August 3, 2026

1. Introduction

At Sky Pet ("we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and place orders for our custom pet plush products.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We collect several types of information to provide and improve our services to you:

Personal Information You Provide to Us:

Full name
Email address
Shipping address
Phone number (optional)
Pet name and pet photos (provided for custom order purposes)
Order history and preferences

Information We Collect Automatically:

IP address
Browser type and version
Device information
Pages you visit on our site
Referring website URLs
Cookies and similar tracking technologies

Payment Information:
All payments are processed through PayPal. We do not store or have access to your full credit card or banking details. Payment information is transmitted directly to PayPal and is subject to their privacy policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill your custom orders
To create your personalized plush replica based on the pet photos you submit
To communicate with you about your order status and shipping updates
To respond to your customer service inquiries
To improve our website, products, and customer experience
To send you promotional emails and marketing communications (only if you have opted in)
To comply with legal obligations

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following limited circumstances:

Service Providers: We share your shipping address and order details with shipping carriers (e.g., USPS, FedEx, DHL) to deliver your order.
Payment Processing: Your payment details are shared securely with PayPal to process your transaction.
Legal Compliance: We may disclose your information if required by law, court order, or government regulation.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small data files stored on your device.

You can choose to disable cookies through your browser settings. However, please note that disabling cookies may affect certain functionalities of our website.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Privacy Rights (CCPA Compliance)

If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA) :

Right to Know: You have the right to request information about the categories and specific pieces of personal data we have collected about you.
Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions (e.g., to complete a transaction or comply with legal obligations).
Right to Opt-Out: You have the right to opt-out of the sale of your personal information. We do not sell your personal information.
Right to Non-Discrimination: You have the right to exercise these rights without receiving discriminatory treatment from us.

To exercise any of these rights, please contact us at chenjingyi6661@outlook.com.

8. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child under 13, please contact us immediately and we will take steps to remove that information.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., PayPal). We are not responsible for the privacy practices or content of such external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including completing orders, resolving disputes, and complying with legal and accounting obligations.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically to stay informed about how we are protecting your information.